FAQs

ARE BRIGHT BARLEY DRINKS IMPORTED?

Most definitely not. Sustainability and reducing food miles are at the core of Bright Barley, so our drinks are produced in the UK, using British, organically grown, barley flour which is ground at Shipton Mill in the Cotswolds.

ARE NATURAL FLAVOURS USED IN BRIGHT BARLEY DRINKS?

Yes, in accordance with the strict Bright Barley door policy: if you’re not natural, you’re not coming in. See our full ingredients lists for more details.

ARE BRIGHT BARLEY DRINKS SUGAR-FREE?

Our drinks are not sugar-free.

DO BRIGHT BARLEY DRINKS CONTAIN ANY SWEETENERS?

In keeping with our guarantee of natural ingredients we use agave syrup, which is a natural sweetener (and the starting point for tequila: irrelevant, but interesting). Barley also has a delicious slight sweetness to it naturally, so you’re all set.

DOES YOUR COFFEE PRODUCT CONTAIN CAFFEINE?

Despite packing a rich coffee punch, only a tiny percentage of caffeine is contained in our coffee drink (20g per 100ml). Nevertheless, we do advise, “Not suitable for children, pregnant women and persons sensitive to caffeine” on the packaging.

ARE BRIGHT BARLEY DRINKS GLUTEN-FREE?

No, barley naturally contains gluten, and who are we to mess with a supergrain that’s been doing its nutritious thing since 10,000BC? But our drinks are wheat free, yeast free, nut free and, of course, dairy free.

IS BRIGHT BARLEY, VEGETARIAN AND VEGAN?

Yes indeedy! BRIGHT BARLEY DRINKS do not contain dairy, animal products, or gelatine, so are both vegetarian and vegan. And, for bonus points, contain added Vitamin B12 and calcium, amongst other goodies; both of which a vegan diet can struggle to source.

DO I NEED TO REFRIGERATE BRIGHT BARLEY DRINKS?

No. BRIGHT BARLEY DRINKS can be stored in a cool, dry place outside the fridge, but we recommend chilling and enjoying ice cold for maxed-out refreshment and indulgence. Once opened, keep refrigerated and consume within 24 hours.

ARE BRIGHT BARLEY DRINKS SUITABLE FOR DIABETICS TO DRINK?

Your health is why we are here, so we won’t advise on whether the drinks are suitable for diabetics; because if you are diabetic it will depend on your particular medical condition and your GP’s advice. Best ask them.

WHAT DOES THE DATE ON THE PACKAGE CORRESPOND TO?

All BRIGHT BARLEY DRINKS are stamped with a best-by date, found on the top of the carton. We don’t anticipate it being an issue, but be sure to sup up before this date.

IS YOUR PACKAGING RECYCLABLE AND WHAT IS YOUR SUSTAINABILITY POLICY?

For sure. We love this big, old, beautiful planet, and helping to create a sustainable future for it is central to the Bright Barley brand. So, we make every effort to minimise our impact on the environment, which includes 100% recyclable packaging, using Tetra Pak cartons that are made from mostly renewable materials.

What does that mean? Renewable materials are natural resources that can be replenished over time sustainably and enable a move away from fossil fuel-based materials. On average, more than 70% of a Tetra Pak carton by weight is paperboard and one of their priorities is sourcing sustainable timber. Tetra Pak paperboard is a renewable material which is sourced from Forest Stewardship Council™ (FSC™)* and other controlled sources; and the carton packages can be recycled and transformed into a wide range of new products.

IS YOUR PACKAGING RECYCLABLE AND WHAT IS YOUR SUSTAINABILITY POLICY?

For sure. We love this big, old, beautiful planet, and helping to create a sustainable future for it is central to the Bright Barley brand. So, we make every effort to minimise our impact on the environment, which includes 100% recyclable packaging, using Tetra Pak cartons that are made from mostly renewable materials.

Ordering

HOW DO I ENTER A PROMO CODE?

Lucky you! Simply enter your promo code on the checkout page and the price will be updated when you click APPLY.

CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?

Impressive bargain hunting action! This depends on the promo codes, however. The information should always accompany the supplied code but, if not, try and enter both together at checkout and if it works – seriously happy days! If it doesn’t, and you think it should, drop us an email on hello@brightbarley.com.

WHY ISN’T MY PROMO CODE WORKING?

That’s crushing. It may be that your code has expired, that it doesn’t work in conjunction with other offers or that you’ve typed it in wrong (we’ve all been there). We can check this out for you if you send us an email on hello@brightbarley.com.

MY ORDER HASN’T ARRIVED, WHAT SHOULD I DO?

Oh no! Email us on hello@brightbarley.com and we’ll get back in touch within 24 hours. If you entered your mobile number at checkout, however, you should also receive your delivery details from Yodel when your order is out for delivery. Checking these tracking details may help hunt down that renegade parcel.

WHAT IF I AM UNHAPPY WITH MY ORDER?

We won’t have it, for a start. Email us on hello@brightbarley.com and we will do all we can to fix any issues you may have had. We want you to have only the best experience of BRIGHT BARLEY DRINKS.

MY BOX ARRIVED DAMAGED, WHAT SHOULD I DO?

That’s not good. Sometimes our BRIGHT BARLEY DRINKS cases can get damaged in transit. Send us an email on hello@brightbarley.com with your order number and we’ll see what we can do to help. If you can, sending us a picture of the damage, please, may also help us avoid it in the future.

I’M HAVING AN ISSUE CHECKING OUT – WHAT DO I DO?

Don’t panic. The Bright Barley cavalry is here to help. Email us on hello@brightbarley.com and one of the BRIGHT BARLEY DRINKS team will get back to you with an answer shortly.

Payments, order issues and returns

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We use Paypal to process all our payments.

WHAT IS THE RETURNS POLICY?

To minimise transportation and waste, we can’t offer returns, but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at hello@brightbarley.com and we’ll do all we can to turn that frown upside down.

WHAT DO I DO IF I HAVE ISSUES WITH MY ORDER?

Drop us an email on hello@brightbarley.com. It’ll go straight to a member of our trouble-shooting team, who would love to help you. Making sure that you have the best Bright Barley Drinks experience is why they come to work.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Hang on in there. Once a refund has been agreed, it can take up to 10 working days for the funds to arrive in your account.

IS MY PAYMENT INFORMATION SAFE?

As houses!
Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes), but we do not store or retain complete credit card information. Our site is Level 1 PCI compliant to ensure that we meet the highest set of security standards.

Other things people wonder about

CAN I GET STOCK FOR AN EVENT?

Great idea! Can we come? Email us on hello@brightbarley.com and we’ll look into hooking you up with some BRIGHT BARLEY drinks for your event.

WHO DO I SPEAK TO ABOUT PRESS ENQUIRIES?

How exciting. Email on hello@brightbarley.com or talk directly to our PR agency on hello@dandelionpr.co.uk

HOW DO I COLLABORATE WITH YOU?

We’d love that. In fact, you’ve been on our mind too. Drop us an email on hello@brightbarley.com and we’ll get back to you shortly.

MY ORDER HASN’T ARRIVED, WHAT SHOULD I DO?

Oh no! Email us on hello@brightbarley.com and we’ll get back in touch within 24 hours. If you entered your mobile number at checkout, however, you should also receive your delivery details from Yodel when your order is out for delivery. Checking these tracking details may help hunt down that renegade parcel.

WHEN CAN I SPEAK TO SOMEONE IN THE TEAM?

We’re generally around between 9am-6pm on weekdays. If you drop us an email, we’ll aim to get back to you within 24 hours maximum. We’re a small team, but we do aim to get back to every email.

CAN I ORDER FOR MY OFFICE?

Most definitely. What better way to Brighten up a work day. Just drop a line to that magic email address: hello@brightbarley.com

ARE YOU HIRING?

We’ll pop a message on our website if we need more staff